Privacy Policy
Last updated: 05 October 2026
This Privacy Policy explains how Frank And Ernest (Pty) Ltd, trading as Frank&Ernest (“Frank&Ernest”, “we”, “us” or “our”), collects, uses and protects personal information when you visit frankandernest.co.za (“the Website”) or contact us about our services.
Frank&Ernest is a strategic and creative partnership providing professional services to businesses, agencies and other organisations. The Website is not an online shop and does not process ecommerce transactions.
1. Responsible party
The responsible party for personal information processed through the Website is: Frank And Ernest (Pty) Ltd
Trading as Frank&Ernest
South Africa
Email: hello@frankandernest.co.za
Telephone: 082 551 9903
For privacy enquiries, contact our Information Officer at hello@frankandernest.co.za.
2. Personal information we collect
Depending on how you use the Website, we may collect:
- your name;
- your email address;
- your telephone number;
- your company or organisation;
- information you include in an enquiry or project brief;
- technical information such as your IP address, browser type, device type and pages visited; and
- information collected through cookies and similar technologies.
Please do not submit special personal information, identity numbers, financial information, health information or confidential information through the Website unless it is necessary for your enquiry and you are authorised to provide it.
3. How we collect information
We may collect personal information when you:
- complete and submit the contact form;
- email or telephone us;
- visit or interact with the Website;
- subscribe to a communication from us, if that option is offered; or
- interact with embedded content or links from third-party platforms.
4. Why we use personal information
We may use personal information to:
- respond to enquiries and requests;
- understand a prospective client’s communication or business challenge;
- prepare proposals, estimates or service information;
- provide and administer our services;
- communicate about an existing or prospective professional relationship;
- maintain, secure and improve the Website;
- understand Website usage and performance;
- comply with legal, regulatory and accounting obligations; and
- protect our rights, property and systems.
We will process personal information only for a lawful and specific purpose related to our business activities. We will not sell your personal information.
5. Direct marketing
We will not send marketing communications by electronic means unless we have a lawful basis to do so. Where consent is required, we will ask for it and provide a simple way to withdraw it. You may opt out of marketing communications at any time by contacting hello@frankandernest.co.za.
6. Cookies and similar technologies
Cookies are small text files stored on your device. They help a website function, remember preferences and provide information about how the website is used.
| Type | Purpose |
|---|---|
| Strictly necessary | Required for security, navigation, forms and core Website functionality. |
| Preference | Remember settings or choices you make on the Website. |
| Analytics | Help us understand Website traffic, performance and usage. |
| Embedded content | Third-party services such as YouTube, social media or other embedded content may set their own cookies. |
You can control or delete cookies through your browser settings. If we use non-essential analytics, advertising or embedded-content cookies, we will request consent where required and provide a way to change or withdraw your cookie choices.
Website owner note: Update the cookie categories and provider names above to match the tools actually installed, such as Google Analytics, Meta Pixel, YouTube embeds, Elementor or your hosting and form providers.
7. Sharing personal information
We may share personal information with carefully selected service providers who help us operate the Website or conduct our business. These may include hosting providers, email providers, form-processing providers, analytics providers, cloud-storage providers and professional advisers.
We require service providers to process personal information only for authorised purposes and to apply appropriate security measures. We may also disclose information where required or permitted by law, court order, regulatory request or to protect our rights.
8. International processing
Some service providers may store or process information outside South Africa. Where this occurs, we will take reasonable steps to ensure that the processing is lawful and that appropriate safeguards are in place.
9. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage a professional relationship, to comply with legal obligations, resolve disputes and enforce agreements. When information is no longer required, we will securely delete, destroy or de-identify it where reasonably practicable.
10. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No internet transmission or storage system can be guaranteed to be completely secure.
If we become aware of a security compromise that requires notification under applicable law, we will take the required steps to notify affected parties and the relevant regulator.
11. Your rights
Subject to applicable law, you may request that we:
- confirm whether we hold personal information about you;
- provide access to personal information we hold about you;
- correct inaccurate, incomplete, outdated or misleading information;
- delete information that we are no longer authorised to retain;
- restrict or stop certain processing;
- withdraw consent where processing is based on consent; and
- provide information about how your personal information is used or shared.
To make a request, email hello@frankandernest.co.za. We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable law.
12. Complaints
If you believe that we have processed your personal information unlawfully, please contact us first so that we can investigate and try to resolve the issue.
You may also contact the Information Regulator of South Africa: Website: inforegulator.org.za
Email: inforegulator@inforegulator.org.za
13. Third-party websites
The Website may contain links to third-party websites, social media platforms or embedded content. We are not responsible for the privacy practices, security or content of third parties. You should review their privacy policies before providing personal information.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.
15. Contact
Questions about this Privacy Policy may be sent to hello@frankandernest.co.za .